Privacy Policy
Last updated: January 2025
1. Information We Collect
When you use THE GOVERNORS to purchase MTN, Telecel, or AirtelTigo data bundles, we collect:
- Account information: Name, email address, phone number, and password (encrypted).
- Transaction data: Bundle purchases, subscription details, payment references, and delivery confirmations.
- Device information: Browser type, IP address, and device type for fraud prevention and analytics.
- Vendor information: Business name, MoMo details, and payout preferences for approved vendors.
2. How We Use Your Information
- Process and deliver your data bundle orders instantly.
- Manage your recurring subscriptions and send delivery notifications.
- Provide customer support and resolve delivery issues.
- Improve our platform through anonymous usage analytics.
- Prevent fraud and comply with Ghanaian financial regulations.
3. Payment Security
All payments are processed through Paystack, a PCI-DSS Level 1 certified payment gateway. We never store your card details, MoMo PIN, or full payment credentials on our servers. Transaction records are retained for accounting and dispute resolution purposes.
4. Data Sharing
We do not sell or rent your personal information to third parties. We only share data with:
- Payment processors (Paystack) to complete transactions.
- Mobile network operators (MTN, Telecel, AirtelTigo) to deliver bundles.
- Regulatory authorities when required by Ghanaian law.
5. Your Rights
- Access and download a copy of your personal data.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Opt out of marketing communications at any time.
6. Cookies & Tracking
We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how visitors use our site so we can improve the experience. You can disable non-essential cookies in your browser settings.
7. Data Retention
We retain transaction records for 7 years as required by Ghanaian tax law. Account information is kept until you request deletion. Anonymized analytics data may be retained indefinitely.
8. Contact
For privacy-related questions or data requests, contact us at business@the-governors.online.